DustStore.com is operated by DVA Group Limited, a limited company registered in England. DustStore.com and DVA Group Limited are committed to protecting and respecting your privacy.
Information We Collect
Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our website. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.
To fully use our website and make purchases, you will need to register as a customer, where you will be required to provide us with your contact information and some other information relating require to process any orders you place with us. We automatically track certain information about you based upon your behaviour on our website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users.
We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.
Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The following describes the cookies we use on this site and what we use them for. These cookies are used to enable certain functionality within the site. If you are not happy, then you should either not use this site, or you should delete www.duststore.com cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
Session Cookies
We use a session cookie to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken - including the ability to place orders.
Persistent Cookies for Site Analytics & Performance
"Google Analytics" is used to help us understand where the website can be improved for our user's experience. User data is anonymous. You can find out more about Google's position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Social Buttons
On many of the pages of the site, you will see "social buttons". These enable users to share or bookmark the web pages. There are buttons for Twitter, Google +1, Facebook ‘Like' and others. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of this website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this site. If you click on any of these buttons, these sites will be registering that action and may use that information. In some cases, these sites will be registering the fact that you are visiting this website, and the specific pages you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.
External Web Services
We use a number of external services on this website, mostly to display content within our web pages. For example; to show videos we use Vimeo and YouTube. This is not an exhaustive or complete list of the services we use or might use in the future when embedding content, but these are the most common. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Email Tracking
Some emails that we send you have no tracking in at all e.g. service emails such as order notifications. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our daily newsletter. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of our marketing emails newsletters. If you place orders with the shop, you will still receive an email confirmation as normal.
Surveys & Contests
From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and may include supplementary information as appropriate to the survey or contest. We will use the contact information to notify winners. We will not publish winners' details on the site though on request we will provide details of any winner's name. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user's consent.
Store Hosting Provider
This online store is securely hosted on the Shopify platform. This provides full Level 1 PCI DSS compliance for online transactions and payment processing. You can find out more about this at https://www.shopify.co.uk/pci-compliant.
Payment Processing
In order to process payments online, we offer several different payment methods.
- Credit and Debit Cards - These may require the billing address for the credit card used and your credit card details, which are passed to our payment processor, Stripe.
- PayPal - If you have a PayPal account, you can log-in and pay using this.
- Google Pay - If you have a Google Pay account, you can log-in and pay using this.
How We Use Your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.
We use your email address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users, we offer an opt-out.
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes, and in particular, on rare occasions, we may evaluate your information to look for users using multiple User IDs or aliases.
Payment Processing
We take online payments for our products and/or services. In addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to the payment provider who check the address against the cardholder's details for security purposes. We don't store the credit card details on our server but we do store the billing details and a unique reference to your payment so that we can process refunds. We also use the billing details in case we need to contact you regarding payments e.g. for a failed transaction. This is done on a secure server and is passed immediately and securely to the payment provider for processing. All communications between our servers and the payment provider are passed over an encrypted connection using SSL (Secure Sockets Layer).
Your Personal Information is stored in our database. Please note that the information you enter is not transferred outside of the European Economic Area by us. There may be circumstances where we need to provide appropriate details to third parties to complete the service purchased by you (such as passing your details to a delivery company to effect delivery of goods you have purchased). In these circumstances, we cannot confirm where these third parties store their data. By submitting your information, you consent to this transfer.
DustStore.com and DVA Group Limited comply with the UK Data Protection Act 1998, Distance Selling Regulations and all applicable UK law.
Our Disclosure of Your Information
We do not sell or rent any personally identifiable information about you to any third party.
Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.
By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.
Payment and Credit Card Details
As explained above, we store a unique reference against your card details which allows us to process refunds automatically. Only the last four digits of your card number are available to the staff at DVA Group Limited. The first twelve digits are hidden so that staff can never see your full card details. None of your card or billing details are published on the site in any way, nor are they visible to any other users.
Legal Requests
DustStore.com and DVA Group Limited cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.
Suppliers and Other Service Providers
From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.
Control of Your Password
Except as specifically permitted by this section, you may not disclose your password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately contact us.
Reviewing and Changing Your Personally Identifiable Information
You can at any time review and change the information you submitted during registration by visiting the "My Account" section of the site.
You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area.
You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact us if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.
Other Information Collectors
Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.
Security
In order to process and help protect your credit card details, we use SSL (Secure Sockets Layer) to secure all communications between the site and you where sensitive information is being exchanged.
On this website, we use best endeavours to safeguard the confidentiality of your personally identifiable information. This is because we do not believe that the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that "perfect security" does not exist on the Internet.
Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy and post them to our site. It is up to you whether you then continue to use the site and our services following such changes. However, it is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using this website and the associated services.
Last updated: 6th August 2019.